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University of Illinois at Urbana-Champaign
For assistance with your UC phone or the Lync software, please do not call the helpdesk. Instead, please contact us at phone@ahs.illinois.edu or call the CITES helpdesk at 244-7000.
Voicemail can be accessed at 217-333-MAIL (6245) Forgot your voicemail PIN? Login to https://webmail.illinois.edu
Interactive videos on how to use your Lync phone Polycom CX500 or Aastra 6721ip Polycom CX600 or Aastra 6725ip Polycom CX3000 conference phone Plantronics Savi 430 or Savi 440 wireless headset interactive setup guide Plantronics wired headset with amplifier and using a Plantronics wired headset
Lync phone user guides Polycom CX200 User Guide Polycom CX300 User Guide Polycom CX500, CX600, and CX3000 Aastra 6725ip Work Smart Guide and Aastra 6721ip/6725ip User Guide Savi 430 Getting Started and User Guide Savi 440 Getting Started and User Guide
Short Video Clips on Using Lync software Add a contact Add a note Answer a call Change your status Find and add a contact Find a missed conversation Forward all calls Make a call Send an IM Set up simultaneous ring Share a powerpoint Share your desktop Tag a contact What is Lync? What’s amazing in Lync? What’s new in Lync? Quick Start Guides for Lync software
Get started as a response group agent Participate in online meetings Setup, start and join an online meeting Share your desktop or a program Use instant messaging and presence Use voice and video
Quick Reference Cards for Lync software
Attendee Conferencing IM and Presence Sharing and Collaboration Voice and Video
Lync Powerpoint Training
Conferencing and Collaboration IM and Presence Voice and Video Web App
Other Tips and Tricks
Add a picture to your Lync profile
Click here for information if you need a Lync phone or headset